Communication and relationships is everything and the breakdown of that is what has led to a lot of tragic things in our current society – homelessness and marriage breakdown, even early school dropouts, substance abuse. Things come about because there is no communication; and people don’t feel heard, they don’t feel understood. If you understand why somebody is behaving the way they do, you’re more likely to be sympathetic. And that understanding really only comes from talking and perhaps even, more importantly, listening.

HOWLAND, LOUISE