Basically we get confused a bit about what retail is. It is really just buying things, putting them on a floor and selling them.
I went to the brink many times. A couple of times I thought “I’m gone.. This is it.” But then you would just keep working. I think if you’re close to the brink and just make sure that you work twice as hard and put twice as much effort into everything and the people around you and everything, you should come through.
Businesses are made by people. We’ve proven time and time again that you can have wonderful shop, and put a bloke in there who’s no good, and he’ll stuff it up. Put a good bloke in, and it just turns around like that.
When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.